Frequently Asked Questions

How much notice do I need to give before changing my appointment?

Physiotherapy Consultations We all know time is the most valuable thing in our day. Just as we do our very best to run on time and not leave you waiting for your appointment, we also appreciate as much notice as possible when making changes to your appointment length or scheduled time. We ask for 24 hours notice so that we have adequate time to re-book someone else on our waiting list. - For changes to your appointment with only 6-24 hours notice, a $20 fee will be charged to your account.
- For changes to your appointment within with less than 6 hours notice, 50% off the session fee will be charged to your account. Exercise Therapy Group For changes to your class time within 0-6 hours prior to class, a $45 fee with be charged.

For changes to your class time between 6-24 hours prior to class, a $20 fee will be charged.

This is to ensure that there is adequate time to offer your time slot to someone else in need. The cancellation fee is to help towards covering clinic operation costs.

Why do you have to charge these cancellation policies when my GP does not charge me for not attending their appointment?

In order to provide the best service possible to the community with extended one-on-one treatment sessions with your physiotherapist that is affordable, we have to enforce these cancellation fees. These fees go towards covering the overheads for the operations of the clinic and allow us to pay our staff members fairly.​ We also reserve the right to request prior settlement of any outstanding accounts prior to making future appointments.

Do I need a referral from my GP or Health Care Provider?

No, you do not require a referral from your GP or Health Care Provider to see a physiotherapist for treatment. Your GP may give you a referral however for a specific care plan through Medicare, although not everyone is eligible for this plan. Please see below under "Medicare Enhanced Primary Care" or speak to your GP to see if you are eligible.

Medicare Enhanced Primary Care

What is the Enhanced Primary Care (EPC) plan? The EPC plan is a Government initiative that allows people with chronic injuries or ailments to access professional services to assist with the management of their condition with the benefits of a Medicare rebate. The EPC plan allows you to utilise the services of a Physiotherapist up to five times within a calendar year and receive a rebate of $54.60 per session through Medicare How to access an EPC plan To be eligible to receive the rebate through Medicare you need a referral from your GP. The plan is made to assist people who have a chronic injury, or health condition that is not being managed effectively. To qualify for the EPC plan you must have a chronic musculoskeletal condition that has been present for 3 months or longer that is not being managed in its current state. What is the process once I’ve seen my GP? Once you’ve received and completed the necessary paperwork, you will need to call and make an appointment with us on 07 3892 3938. Upon contacting us to make an appointment, we will give you our email address for you to send your completed paperwork prior to your appointment (unless your GP has already done so). This is essential if you are hoping to claim back from Medicare for your appointment on-the-spot. How does the payment/rebate work? Once you’ve completed your appointment, you will pay the full fee of your consult ($120/$150), and the Medicare rebate of $54.60 will be reimbursed back on to a debit card of your choice via EFTPOS (Medicare will not accept credit cards). Is the EPC appointment bulk-billed? The EPC appointments are not bulk billed. At each appointment you will pay a ‘gap’ payment – the difference between our consult fee ($120/$150) and the rebate amount from Medicare.

Where can I park at Aeon Health?

There is free parking on Shottery Street and Yeronga Street. There are also two undercover parks underneath the building. Entry for undercover parking is located on Shottery Street. The parks are marked with Aeon Health signs. Please use the ramp up to street level, as the elevator only services the apartments.

I have allergies to animal fur, can I still come to the clinic?

Please feel free to give us a call to discuss what options we have. Luckily our two dogs are well trained and can be instructed to keep their distance so that you don’t have to come into contact with them, so let us know in advance if you have allergies and we can ensure the dogs don't greet you at the door. We clean our treatment beds with anti-bacterial spray between patients and frequently vacuum the clinic.

My dog would love to meet Luka and Bailey, can I bring him/her to my appointment?

We are so lucky to have our Therapy Dog, Luka Tey with us every day at the clinic, but he is only able to do this because he has been approved my the body corporate of the building to join us. Unfortunately this means that Luka and Bailey will have to meet your pups when they are next out and about in the streets of Yeronga.

National Disability Insurance Scheme (NDIS)

The National Disability Insurance Scheme (NDIS) provides individualised packages of support to eligible people with a disability. It is jointly governed and funded by the Australian and participating states and territory governments. Aeon Health accept self-managed NDIS clients and as such we require upfront payment. We will provide an emailed invoice for you to reclaim from NDIS. Please refer to our Cancellation Policy, as cancellation and non-attendance fees do apply.

What areas do you service in Brisbane?

Based here in Yeronga, we service many surrounding suburbs including: Annerley, Chelmer, Corinda, Dutton Park, Fairfield, Gracevill, Highgate Hill, Moorooka, Rocklea, Sherwood, Tennyson, Woolloongabba. We also have clients from the Greater Brisbane suburbs, North Brisbane and Gold Coast.

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6/62 Shottery Street


Tuesday - Saturday: 8am - 8pm




(07) 3892 3938
(07) 4843 4938

We are very lucky to have our two dogs join us in our clinic, however if you have any allergies or aversions, please let us know!

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