Frequently Asked Questions

Health Funds

What private health funds do you accept?


We happily accept claims under ALL private health insurers.

For the majority of health funds we have facilities to offer on-the-spot claims. To see a complete list of accepted providers, please see this link:

https://help.tyro.com/s/article/What-Health-Funds-can-be-used-to-make-Private-Health-claims-on-the-Tyro-Terminal
If your health fund is not on this list, you CAN still claim on your private health; we will just need to send you a receipt for you to manually claim through your health fund.




How much will I get back from my health fund?


The amount that you will get back from your health fund varies depending on your specific health funds and your level of cover. If you would like to know, you can simply call your health fund and ask them quoting the specific item numbers designated to each service (are listed next to our service)




What are the health fund item codes that you use for your services?


Initial Physiotherapy Consultation: 500 Follow-up Physiotherapy Consultations: 505 Extended Physiotherapy Consultations (60 minutes or longer): 506 Initial Women's Health Consultation: 500/593 Womens' Follow-up Consultation: 593 Essential/Comprehensive Bike-fit: 500/506 Bike-fit follow-up: 505 1:1 Rehabilitation Ssessions: 505 Exercise Rehabilitation Class: 560 Exercise Rehabilitation Duo: 560





Appointments

How much notice do I need to give before changing my appointment?


Physiotherapy Consultations We all know time is the most valuable thing in our day. Just as we do our very best to run on time and not leave you waiting for your appointment, we also appreciate as much notice as possible when making changes to your appointment length or scheduled time. We ask for 24 hours notice so that we have adequate time to re-book someone else on our waiting list. - For changes to your appointment with 6-24 hours notice, a $20 fee will be charged to your account.
- For changes to your appointment with less than 6 hours notice, 50% off the session fee will be charged to your account. Exercise Therapy Group For changes to your class time within 0-6 hours prior to class, a $45 fee with be charged.

For changes to your class time between 6-24 hours prior to class, a $20 fee will be charged.

This is to ensure that there is adequate time to offer your time slot to someone else in need. The cancellation fee is to help towards covering clinic operation costs.




Why do these cancellation policies apply when my GP does not charge me for not attending their appointment?


In order to provide the best service possible to the community with extended one-on-one affordable treatment sessions with your physiotherapist, we have to enforce these cancellation fees. These fees help to cover our operational overheads and allow us to pay our staff members fairly.​ We also reserve the right to request prior settlement of any outstanding accounts prior to making future appointments.




Do I need a referral from my GP or Health Care Provider?


No, you do not require a referral from your GP or Health Care Provider to see a physiotherapist for treatment. Your GP may give you a referral however for a specific care plan through Medicare, although not everyone is eligible for this plan. Please see below under "Chronic Disease Management" or speak to your GP to see if you are eligible.




Medicare Chronic Disease Management


What is the Chronic Disease Management (CDM) plan? The CDM plan is a Government initiative that allows people with chronic injuries or ailments to access professional services to assist with the management of their condition with the benefits of a Medicare rebate. The CDM plan allows you to utilise the services of a Physiotherapist up to five times within a calendar year and receive a rebate of $54.60 per session through Medicare. How to access an CDM plan To be eligible to receive the rebate through Medicare you need a referral from your GP. The plan is made to assist people who have a chronic injury, or health condition that is not being managed effectively. To qualify for the CDM plan you must have a chronic musculoskeletal condition that has been present for 3 months or longer that is not being managed in its current state. What is the process once I’ve seen my GP? Once you’ve received and completed the necessary paperwork, you will need to call and make an appointment with us on 07 3892 3938. Upon contacting us to make an appointment, we will give you our email address for you to send your completed paperwork prior to your appointment (unless your GP has already done so). This is essential if you are hoping to claim back from Medicare for your appointment on-the-spot. How does the payment/rebate work? Once you’ve completed your appointment, you will pay the full fee of your consult ($120/$150), and the Medicare rebate of $54.60 will be reimbursed back on to a debit card of your choice via EFTPOS (Medicare will not accept credit cards). Is the CDM appointment bulk-billed? The CDM appointments are not bulk billed. At each appointment you will pay a ‘gap’ payment – the difference between our consult fee ($120/$150) and the rebate amount from Medicare.




Do you take care of those on the National Disability Insurance Scheme (NDIS)?


Yes, we do accept self-managed NDIS clients and as such we require upfront payment. Some already have a designated card that we can use to make payment, otherwise an invoice can be emailed that willl allow you to reclaim from NDIS. Please refer to our Cancellation Policy, as cancellation and non-attendance fees do apply.





Miscellaneous

Where can I park at Aeon Health?


There is free parking on Shottery Street and Yeronga Street. There are also two undercover parks underneath the building. Entry for undercover parking is located on Shottery Street. The parks are marked with Aeon Health signs. Please use the ramp up to street level, as the elevator only services the apartments.




I have allergies to animal fur, can I still come to the clinic?


Please feel free to give us a call to discuss what options we have. Luckily our two dogs are well trained and can be instructed to keep their distance so that you don’t have to come into contact with them, so let us know in advance if you have allergies and we can ensure the dogs don't greet you at the door. We clean our treatment beds with anti-bacterial spray between patients and frequently vacuum the clinic.




My dog would love to meet Luka and Bailey, can I bring him/her to my appointment?


We are so lucky to have our Therapy Dog, Luka Tey with us every day at the clinic, but he is only able to do this because he has been approved my the body corporate of the building to join us. Unfortunately this means that Luka and Bailey will have to meet your pups when they are next out and about in the streets of Yeronga.




What areas do you service in Brisbane?


Based here in Yeronga, we service many surrounding suburbs including: Annerley, Dutton Park, Fairfield, Graceville, Highgate Hill, Moorooka, Rocklea, Sherwood, Tennyson, Woolloongabba. We also have clients from the Greater Brisbane suburbs, North Brisbane and Gold Coast.




Can I bring my children along to my appointment?


Yes, you are more than welcome to bring your children along to the clinic, but we do ask a few things to ensure you get the most out of your session: - If you can bring a book or an tablet to help keep them entertained while you are getting treated. - Ensure that they do no disturb the dogs while they are resting or not engaging with the children. - To be respectful of others in the clinic by keeping noise down and to avoid touching products/objects within the clinic.