Frequently asked questions

We happily accept claims under ALL private health insurers. For the majority of health funds we have facilities to offer on-the-spot claims. If your health fund is not on this list, you can still claim on your private health; we will just need to send you a receipt for you to manually claim through your health fund.

The amount that you will get back from your health fund varies depending on your specific health fund and your level of cover. If you would like to know, please contact your health fund directly – they may request specific item numbers which are listed under Fees.

You do not require a referral to see a physiotherapist for treatment. Your GP may provide a referral for a specific care plan through Medicare, however, not everyone is eligible for this plan. Please speak to your GP to see if you are eligible.

Yes, we do accept self-managed NDIS clients and as such we require upfront payment. Some NDIS clients may have a designated card that we can use to make payment, otherwise after payment, an invoice can be provided for you to reclaim from NDIS. Please note that cancellation and non-attendance fees still apply.

We kindly request payment upon the completion of the service. In the case of treatments eligible for WorkCover claims, it is necessary for you to cover the full session cost upfront before seeking reimbursement from WorkCover. As we offer extended sessions (45 minutes) as standard, there may be a small gap when being reimbursed by WorkCover – this is because WorkCover does not have separate coverage for longer sessions.

Additionally, please be aware that any paperwork necessary for WorkCover claims may be subject to a fee.

We kindly request payment upon the completion of the service. In the case of treatments eligible for CTP insurance, it is necessary for you to cover the full session cost upfront before seeking reimbursement from your insurer.

With the Medicare CDM/EPC plan, you can claim up to 5 subsidised physiotherapy session per calendar year. Your GP will assess your eligibility and allocate the number of sessions.

Following your appointment, you are required to make the full payment for the consultation. Subsequently, a Medicare rebate of $58 will be refunded to a debit card of your choosing through EFTPOS. Please note that Medicare does not accept credit cards for this reimbursement process.

It's important to be aware that these appointments are not bulk billed. Therefore, during each appointment, you will be responsible for a gap payment, which is the difference between our consultation fee and the rebate amount from Medicare. In the event that you don't have a suitable debit card with you, you'll need to manually obtain your Medicare rebate through Medicare online.

Unfortunately, we are unable to allow other dogs in the clinic. We are extremely lucky to have our dogs, Bailey, Luka and Hugo with us at the clinic, which has been made possible due to approval by the body corporate of the building.